VICIdial Specialist · 10+ Years Experience

Your agents deserve
a better interface.

I build modern, real-time agent workspaces on top of your existing VICIdial infrastructure — no migration, no downtime. Your team gets a clean UI, live call data, and a built-in softphone. Your managers get visibility they never had.

calendar_month Book a Free Audit Call code View Open Source Work

See it in action

Watch a live demo

Real product. Built with Laravel 12 + Vue 3 + Asterisk AMI + Laravel Reverb WebSockets. No VICIdial modifications required.

Agent Workspace — Live WebSocket Connected

Modern VICIdial Agent UI — real-time call management, lead info, softphone and manual dial

What's included

Everything your agents need. Nothing they don't.

Built from scratch after years of working inside VICIdial. Every component solves a real pain point I saw in production call centers.

phone_in_talk

Built-in SIP Softphone

WebRTC-powered SIP phone directly in the browser. No hardware, no separate installs. Agents answer calls from anywhere.

bolt

Real-Time via WebSockets

Powered by Laravel Reverb + Asterisk AMI. Call status, lead data, and agent state update instantly — no polling, no refresh.

person_search

Full Lead Panel

Lead details, contact history (last 3 calls), disposition history, vendor codes — everything visible at a glance during the call.

checklist

Disposition Flow

Clean modal-based disposition submission after each call. Configurable per campaign. Eliminates agent errors and speeds up wrap time.

trending_up

Agent Performance Header

Live session stats — calls handled, talk time, dispositions — visible to the agent during their shift. Drives accountability without micromanaging.

menu_book

Script Panel

Campaign scripts displayed inline during the call. Agents always know what to say. New agent onboarding time drops significantly.

dialpad

Manual Dialer

Direct Asterisk AMI integration for outbound manual calls. No extra software. Works alongside predictive/progressive campaigns.

security

Secure by Default

Laravel Fortify with 2FA. Role-based access. Connects to your existing VICIdial DB — no data migration needed.

Under the hood

Modern stack, battle-tested infrastructure

Built on your existing VICIdial/Asterisk server. No migration. No downtime. Just a better UI on top.

Laravel 12

Backend framework

Vue 3 + TypeScript

Frontend

Inertia.js v2

Full-stack bridge

Laravel Reverb

WebSockets

Asterisk AMI

Real-time telephony

VICIdial DB

Direct integration

SIP / WebRTC

Softphone

Tailwind CSS 4

UI styling

Laravel Fortify + 2FA

Auth & security

Sound familiar?

Problems I solve

desktop_windows

Outdated Agent UI

Your agents are stuck with a slow, clunky interface that kills productivity and increases training time.

bar_chart

No Real-Time Visibility

Managers can't monitor agent performance in real time. Decisions are based on yesterday's data.

sync_alt

Disconnected Systems

VICIdial doesn't talk to your CRM or reporting tools — agents manually copy data all day.

location_off

Remote Work is Painful

Agents need physical phones or clunky softphone installs. The WebRTC softphone fixes this — browser only.

Why me?

I've been inside VICIdial for 10+ years

work

5 Years at IT Continental — VICIdial Engineer

Built and maintained call center features directly in VICIdial (PHP, Perl, Asterisk, MySQL). Integrated Twilio SMS with VICIdial. Built REST APIs for call center automation. I know every corner of this system.

star

VICIdial API Wrapper — Most Starred PHP Package

Created the leading open-source PHP wrapper for the VICIdial API — 27 stars, used by call centers worldwide. View on GitHub →

rocket_launch

Built the Modern Agent UI You See Above

That screenshot isn't a mockup. It's a real, working system — SIP softphone, real-time WebSockets via Asterisk AMI, lead history, disposition modal, agent performance stats. Available for your call center.

business

I Ship Real Products

LarimarPOS is a complete billing and POS system in production — built in Laravel, Inertia, React. I've also shipped for NYTimes, Wirecutter, Soul Cycle, and Pinger through top-tier agencies.

Pricing

Simple, transparent packages

Start with an audit. Know exactly what you're getting before committing to a full project.

VICIdial Audit

$300 – $500

I review your setup, identify bottlenecks, and deliver a written report + implementation plan. Credit toward implementation if you hire me.

check_circle Technical diagnosis of your current setup
check_circle Top 3 bottlenecks identified with solutions
check_circle Written report + implementation proposal
check_circle 1 follow-up call included

Modern Agent UI

$3,000 – $6,000

Full deployment of the modern agent workspace on your VICIdial server. Customized to your campaigns, branding, and workflows.

check_circle Real-time agent workspace (as shown above)
check_circle WebRTC SIP softphone included
check_circle Custom disposition flows per campaign
check_circle CRM integration (optional add-on)
check_circle Testing, documentation, deployment
check_circle 30 days post-delivery support

Monthly Retainer

$800 – $1,500/mo

Ongoing development, maintenance, and support. I become your dedicated VICIdial technical partner.

check_circle Priority support & bug fixes
check_circle Continuous feature improvements
check_circle Monthly progress reports

Let's talk about your call center.

Book a free 30-minute call. I'll listen to your setup, show you what's possible, and tell you honestly if I can help — no pressure.

calendar_month Book a Free Call mail [email protected]

Your agents deserve a better interface.